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Terms and Conditions

Cartes Pty Ltd 6 Laruma St 4060 QLD AU
Phone : Elodie 0420437949
Email: elodie.elias@cartes.com.au
Monday to Friday 9am to 5pm

Deliveries require a signature upon receipt. Please ensure that you provide a phone number and delivery address where someone will be able to sign for the parcel between 9am and 5pm. We cannot guarantee specific delivery time.

BRISBANE METROPOLITAN AREA AND OUTER SUBURBS
Free delivery for order over $200.00
Orders under $200 will incur a $5.00 fee.

NATIONAL & INTERNATIONAL DELIVERIES
Please advise Cartes if you have a preferred contracted freight carrier. If not we Cartes can organise the transport through his suppliers or Australia Post. Our liability ceases upon dispatch from our warehouse.

RETURN POLICY
No stock returns or claims will be accepted after a period of seven (7) days from receipt of goods. Cartes reserves the right to change or adjust prices without notice as per Euro fluctuations. Due to our products being imported from France at any given time, some products may be delayed or out of stock as a result of sea freight time frames and/or customs checks.

PAYMENT TERMS
We work on pro forma for the first two orders. After that we are glad to offer you a 30 day payment term. Please note that if you don’t pay in due time, we will go back to a pro format. If you would like to pay by credit card, please contact us by email or phone at the email address or number above.